z999 Privacy Policy

1Who We Are

z999 is an online gaming and sports betting platform accessible at z999.run and through the z999 App. The platform offers Sports Betting — with a particular focus on Cricket, PSL, T20 and Football — alongside Casino, Live Casino and Slots, all operated in PKR for players in Pakistan.

For the purposes of this Privacy Policy, "z999", "we", "us" and "our" refer to the operator of the z999 platform. "You" and "your" refer to any registered user of the platform. This policy applies to all data collected through z999.run and the z999 App.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights, you can reach our team at [email protected]. We aim to respond to all data-related queries within a reasonable timeframe.

2Data We Collect

z999 collects personal data in the following categories. We only collect what is necessary to provide the platform and keep it operating safely.

z999 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is necessary for age and identity verification purposes.

3How We Use Your Data

All data collected by z999 is used for one or more of the following purposes:

• Account management: Creating and maintaining your z999 account, including login authentication, balance management and account settings.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests back to your verified payment method.
• Platform delivery: Providing access to Betting, Casino, Live Casino and Slots, and ensuring the platform functions correctly on your device and connection.
• Identity and age verification: Confirming that users are aged 18 or above and that account details match payment details, as required for secure operation.
• Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, suspicious payment activity and other forms of misuse.
• Responsible gaming: Monitoring activity to support responsible gaming features such as deposit limits, cooling-off periods and self-exclusion, and flagging patterns that may indicate problem gaming behaviour.
• Customer support: Responding to your queries, resolving account issues, processing complaints and providing assistance with deposits, withdrawals and betting queries.
• Platform improvement: Using anonymised, aggregated usage data to understand how players use z999 and to improve features, performance and design.
• Legal compliance: Meeting obligations under applicable laws and responding to lawful requests from authorities where required.

4Payment Data

All financial transactions on z999 are processed in PKR (Pakistani Rupees). z999 supports the following payment channels, and your payment data is handled as described below:

• JazzCash & Easypaisa: Mobile wallet numbers are stored against your account to verify ownership and enable withdrawals back to the same method used for deposits.
• Raast: Your Raast ID or linked bank account number is stored for transaction matching and withdrawal processing.
• Bank Transfer: Account title, account number and bank name are collected and retained for withdrawal purposes and fraud prevention checks.
• Debit / Credit Cards: z999 does not store full card numbers. Card transactions are processed through a third-party payment gateway that handles card data under its own security standards. z999 only retains the last four digits and card type for reference.

Payment data is never shared with advertisers or unrelated third parties. It is used solely to process your transactions, verify that deposits and withdrawals match the same payment method, and meet internal fraud prevention requirements.

5Cookies & Tracking

z999 uses cookies and similar tracking technologies to keep the platform working correctly and to understand how users interact with it. The types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between Betting, Casino, Slots and your account pages. Without these, the platform cannot operate correctly.
• Functional cookies: Remember your preferences such as language settings, last-visited section and display options, so you do not have to reset them on every visit.
• Analytics cookies: Collect anonymised data about how players use z999 — which pages are visited most, where users drop off and how different features perform. This data helps us improve the platform. Individual users cannot be identified from analytics data.
• Security cookies: Used to detect suspicious login activity, prevent CSRF attacks and protect your session from hijacking.

z999 does not use third-party advertising cookies or allow external ad networks to track your activity across other websites via cookies placed by z999.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality and may prevent you from logging in or completing transactions.

6Sharing Your Data

z999 does not sell, rent or trade your personal data to third parties. Data may be shared only in the following limited circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, bank partners and card processors receive the minimum data necessary to process your PKR transactions.
• Identity verification services: Where a third-party verification provider is used to confirm your identity or age, relevant document data is shared with that provider under a confidentiality agreement.
• Game providers: Slots and Casino game providers may receive anonymised session data to ensure games function correctly. They do not receive your name, contact details or payment information.
• Technology and hosting providers: z999's infrastructure relies on hosting, CDN and security services. These providers process technical data such as IP addresses and session logs under contractual obligations that restrict their use of that data.
• Legal and regulatory requests: If z999 receives a lawful request from a relevant authority, we may be required to disclose account or transaction data. We will only do so to the extent required by law.
• Business transfers: In the event of a merger, acquisition or restructuring of z999, your data may transfer to a successor entity. You will be notified of any such change that materially affects how your data is handled.

In all cases of data sharing, z999 ensures that recipient parties are subject to appropriate data protection obligations and do not use your data for purposes beyond those described above.

7Data Retention

z999 retains personal data for as long as your account is active and for a reasonable period thereafter, as outlined below:

• Active accounts: All account data is retained for the duration of your active account relationship with z999.
• Closed accounts: Following account closure, core account data and transaction records are retained for a defined period for audit, fraud prevention and legal compliance purposes before being securely deleted or anonymised.
• Identity verification documents: Retained for a limited period following submission. Copies are deleted once the verification period has passed and are not kept beyond what is operationally necessary.
• Support communications: Chat logs and email exchanges with z999 support are retained for a period sufficient to resolve disputes and improve support quality, after which they are deleted.
• Anonymised data: Usage and analytics data that cannot identify you may be retained indefinitely in aggregate form for platform development purposes.

If you request account deletion, z999 will action your request within a reasonable timeframe. Some data may be retained beyond your deletion request where required by law or for legitimate fraud prevention purposes, in which case we will inform you of the basis for retention.

8Security Measures

z999 takes data security seriously. The following technical and organisational measures are in place to protect your personal data and PKR account balance:

• Encryption in transit: All data transmitted between your device and z999 — whether via browser or the z999 App — is encrypted using TLS (Transport Layer Security).
• Encrypted storage: Sensitive account data including passwords is stored in hashed form. Plain-text passwords are never stored or accessible to z999 staff.
• Access controls: Internal access to user data is restricted to staff who need it to perform their role. Access is logged and reviewed regularly.
• Session security: Sessions are protected against common attacks including session hijacking and cross-site request forgery (CSRF).
• Fraud monitoring: z999 operates automated systems to detect unusual account activity, payment anomalies and login patterns that may indicate account compromise or fraudulent use.
• Regular reviews: Security practices are reviewed periodically and updated in response to new threats or changes in best practice.

9Your Rights

As a z999 user, you have the following rights regarding your personal data. To exercise any of these rights, contact z999 support with your registered username and a description of your request.

10Children's Privacy

z999 is strictly an adult platform intended for users aged 18 and above. z999 does not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has registered or is using a z999 account, please contact support immediately at [email protected]. We will investigate and take appropriate action, including closing the account and deleting any associated personal data, as quickly as possible.

z999 uses date of birth fields during registration and may request ID verification specifically to enforce the 18+ requirement. Age verification may be triggered before any withdrawal is processed, regardless of account age.

11Policy Changes

z999 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements or data practices. When we make material changes, we will update the "Last updated" date at the top of this page.

Where changes are significant, we will notify registered users through in-platform messaging or the email address associated with their account. Continued use of z999 after a policy update constitutes acceptance of the revised terms.

The current version of this Privacy Policy is always available at z999.run/privacy-policy. We recommend reviewing it periodically so you remain informed about how your data is handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how z999 handles your personal information, please get in touch:

• Email: [email protected] — include your registered username and the nature of your query so we can assist you promptly.
• FAQ: Common questions about accounts, deposits and platform use are answered on our FAQ page.
• Responsible Gaming: If your data query relates to self-exclusion, deposit limits or other responsible gaming tools, visit our Responsible Gaming page.

z999 aims to respond to all privacy-related requests within a reasonable timeframe. For urgent account security concerns, please mark your message as urgent and provide your registered username so we can locate your account without delay.